Support

Email support@mittenmoonholdings.com — no account needed. A person replies, usually within one business day.

It helps to include your workspace name, what you did, what you expected, and any reference code Lunar showed you (it looks like reference a1b2c3). Please do not email passwords, API keys or full account numbers.

Common questions

How do I install Lunar?

Use Add to Slack. If your workspace requires approval, an admin will be asked to approve it. The person who installs Lunar becomes the account's owner.

Where do I start?

Open Lunar's Home tab in Slack, or type /lunar help. The setup guide in the web app walks you through connecting your data and can show a sample brief first.

My brief is not arriving.

Type /lunar status to see when and where it is sent. /brief here moves it to the current channel; /brief time 6:30 changes when it arrives. If Lunar says it cannot post in a channel, invite it with /invite @Lunar.

Lunar asked me to reinstall.

New features sometimes need a Slack permission Lunar did not have before. Reinstalling from the install page keeps all your data.

A figure looks wrong.

Every answer lists the records it came from — open them to see what Lunar counted. If a document was misread, tell us with the reference and we will look.

How do I delete my data or remove Lunar?

See deleting your data.

Security issues

Report them to support@mittenmoonholdings.com. See the security overview.